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Email: orders@teamnextup.com
Tel: 980-553-1022
Company Policies
RETURNS & REFUSALS
•Please check your order carefully. Embellished or altered garments are not returnable.
•Please report packing errors and defects within 72 hours of receipt.
•A return authorization number will be issued for returns.
•Defects may be returned for credit, provided they are undercoated product. If they have been printed, embroidered, or otherwise altered, they will not be accepted.
Exceptions on refunds can be made with approval by TEAM NEXTUP.
Any refunds made after production has been approved by customer and production has started will result in $150 fee to stop production and cover the time lost for that scheduled production. Customers will not be refunded production cost which include but are not limited to setup fees, and digitizing fees etc.
•Failure to pay for, and Return of unwanted merchandise is subject to prior approval, will be charged a 25% restocking fee of full order and can only be used as a credit.
•No credit will be given until merchandise is received into our warehouse
No refund will be given until all merchandise has been excepted and credited to TEAM NEXTUP. In the event that there are items that are not excepted for credit the customer will be responsible for that cost. If approved for a refund or credit it can take 1-4 weeks for the customer to receive a refund or credit if granted .
•We reserve the right to apply a restocking fee and any applicable shipping charges on all returned or refused orders including pick-up orders.
RESHIPPING •Upon customer approval, TEAM NEXTUP will reship returned orders. Additional freight charges will be applied to the invoice.
THIRD-PARTY ORDERS SHIPPING •TEAM NEXTUP assumes no responsibility for discrepancies on orders received by a third party. Please have recipient check the order carefully. We are not responsible for any refunds or the delivery of Third party companies once we put you in contact with them. If we receive payment on the Third Parties behalf we are not responsible and can not be liable for the refund or disputes of any funds.
SHIPPING LOST/DAMAGES •Claims for goods lost or damaged during delivery must be made directly with the carrier. Please hold goods and packaging for inspection by the carrier.
WAREHOUSE SHIPPING
All orders will include a shipping charge and a one time set up fee on custom items. Set up fees could vary depending on the amount of colors on Screen Printed items.
We use several different manufacturers that supply us with some of our apparel due to that we can sometimes have apparel placed on BACK ORDER in this event your order expected ship date and or delivery date can change. TEAM NEXTUP will not be held responsible for this being that unexpected issues with manufacturers can happen but will try there best to get the apparel shipped out in as soon as it is able to ship. In the event of BACK ORDER status once the order is placed all orders are final it will be up to TEAM NEXTUP to decide weather a refund is available.
Production lead times vary based on current backlog, size of order and time of year. On average, most custom orders require a 5-7 days production and 2-6 week lead time non Sublimation so please plan your order and requested delivery dates accordingly.
After Production there is a 2-5 day delivery time.
GARMENT COLOR/FABRIC •We cannot guarantee exact fabric color match across dye lots, styles, sizes or manufacturers, however, we will attempt to match your order as closely as possible.
Cancellation of order
TEAM NEXTUP has has the right to cancel orders at anytime and issue a refund minus a restocking fee. Failure to provide a address or respond to a representative regarding a refund or credit within 2-5 business days for a refund check or money order to be mailed to you or picked up will result in the refund amount being applied towards store credit on a future order.
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PAYMENT OPTIONS
A $150.00 (non-refundable) art fee which will go towards your final order is required to be put down as a deposit before your order can start.
All customized, altered purchases will require a initial 100% deposit before processing of order. Allow between 2-7 days for all payments to process before your order is confirmed. After your payment is confirmed the production process starts.
Credit Cards/Debit Cards We currently accept Visa, MasterCard, Discover Card and American Express. Sorry, we do not accept any other credit cards than the four listed above.
COD Check- Personal or Company Checks if pre-approved in advance
COD Cash- Money Orders or Cashier's Checks
***All checks returned NSF will be electronically debited for the face value of the check plus a returned processing fee of $20.00
CONFIRMATION OF ORDER AND DELIVERY
We must speak with you prior to shipping to arrange payment terms and to check availability of items. We will contact you as soon as your order is received. Please double check your invoice, so that we make sure all of your information and order is correct.
TERMS OF AGREEMENT
By purchasing from TEAM NEXTUP, you agree to the policies of the company. Company policies can be changed with or without prior notice. The customer agrees they understand the Company policies and all applicable fees.
